Two most common causes
There are two reasons why your account may still show the Free plan after payment:
Browser cache — Your payment went through and the account is upgraded, but your browser is still displaying old data.
Different email address — The email used at checkout is different from the one you're currently logged in with. This is the most common cause.
Case 1: Browser cache issue
Step 1: Log out and log back in
Select Log out in the left sidebar on the dashboard
Log back in and check your plan status on the dashboard
Step 2: Clear your browser cache
If logging out didn't help:
Chrome / Edge:
Ctrl + Shift + Delete(Windows) or⌘ + Shift + Delete(Mac) → select "Cached images and files" → ClearFirefox:
Ctrl + Shift + Delete→ select "Cache" → ClearSafari: Develop menu → Empty Caches
Log back in after clearing the cache and check again.
Step 3: Try Incognito / Private mode
Open MicMonster in a private/incognito window. If your plan shows correctly there, the issue is browser cache — Step 2 will fix it permanently.
Case 2 — Different email at checkout
If you completed payment using a different email address than the one you're logged in with, your upgrade is attached to the other account.
To verify and fix this, please contact support with one of the following:
Your invoice / payment receipt (attach the file or forward the email), or
The last 4 digits of the card used for payment
Our team will locate your payment, match it to the correct account, and follow up with you directly.
📧 Contact support via chatbox or email [email protected]
Not sure which case applies to you?
Check your inbox for a payment confirmation email from MicMonster or your payment provider. The email address on that receipt is the one linked to your upgraded account.
If it matches your login → Case 1 (cache). Follow the steps above.
If it's a different email → Case 2. Contact support with your invoice or last 4 card digits.